One growing team. One powerful goal.
Ours is a dynamic environment where innovation is encouraged—and ideas are welcomed. We believe in one another’s potential, and we focus on creating a positive community where collaboration, belonging, and growth are valued.
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives, and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance, and accountability working as a unified force toward a common goal: to transform the lives of learners.
As a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. Therefore, we are committed to cultivating and preserving a culture of inclusion in which all of our employees feel welcomed, valued, and empowered. We’re proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception.
By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.
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This position will partially be based in the following office location.
Manchester, NHHowever, partial remote work from the following states may also be considered: Massachusetts, Maine, Vermont.
Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.
We offer exceptional benefits, many available starting on the first day of employment:
Anthem BlueCross affordable, low-deductible Medical insurance available on day one
Low to no-cost Dental, Vision and Life Insurance options
5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays
A Retirement Plan with a 9% Employer Funded annual contribution
Tuition Benefits with family offerings
The User Experience Designer is a member of the digital platform team responsible for establishing a User Experience (UX) practice that supports Southern New Hampshire University in its strategic and business goals to deliver student success at every online touch-point that intersects with the CRM through a best in class customer experience (Cx)
This role will provide user experience design expertise to support the delivery of a UX review of CRM functionality with an emphasis on the portal and community capabilities. Candidate will be stepped in the methods of User Research, User Experience Design, Customer Experience (Cx), Usability Testing, and ADA Compliance. The UX designer will work closely with Student Experience and Marketing teams at SNHU to help define, align, and execute on the overall Cx strategy.
The role will deliver value to the University by providing the insights to optimize staff and learner experiences, helping to drive desired behaviors and outcomes, and supporting and/or elevating the SNHU brand across devices, contexts, audiences, and digital platforms.
Primary Duties and Responsibilities:
Minimum Qualifications:
Equivalent of experience in lieu of degree acceptable: x Yes No
Preferred Qualifications: (Optional)
Working Environment and Physical Requirements:
Office Hours: Monday through Friday 8:00 am – 4:30 pm with flexibility to meet business demands as needed.
Occasional travel to conferences may be required.
Professional office environment. Sedentary work: Requires remaining in a stationary position, often standing or sitting for prolonged periods.
Please note that a background check is required for employment.