Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
Reports to: Patient Access Supervisor
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
Verifies insurance eligibility and creates estimates based on services rendered, including co-pays, deductibles and out-of-pocket amounts.
Verifies precertification/authorization on file matches test/procedure/services being performed.
Maintains an acceptable registration error rate & collections goal.