POSITION SUMMARY:
The AVP Human Resources Service Center is responsible for overseeing the effective operations of the Service Center current operations and expanded scope, providing support to LifePoint facilities across the country. The AVP Human Resources Service Center leads a team of HR Specialists in the delivery of high quality services to the company's hospitals and employees; with responsibility for developing and executing human resources transactional services and meeting service level metrics.
ESSENTIAL FUNCTIONS:
- Develop short and long-term business and strategic plans and organizational structure within the HR Service Center
- Partner with HR and Company leaders to ensure the Service Center is aligned with company goals and strategic priorities
- Direct day to day operations of the Service Center Specialists (SCS) team to ensure they meet and exceed established goals and service level agreements; provide appropriate corrective action
- Ensure proper recruitment, training, staffing and technology to handle ticket volume and contractual requirements
- Analyze HR Service Center data, provide reports on business trends, and partners with HR Business Partner and Centers of Excellence to determine root cause and identify improvement actions
- Partner with various HR professionals at multiple locations to ensure processes are followed
- Prepare, develop and analyze reports, collect and analyze data to improve the process and results
- Regular and reliable attendance.
- Perform other duties as assigned.