We would love for you to explore other opportunities within Asurion.

At Asurion, we dont just redefinewe reinvent. We began by establishing a culture that rewards results and isnt confined by hierarchy. As a result, we have achieved phenomenal growth.
Today, this entrepreneurial spirit is as strong as ever. Its in our DNA. We foster a culture where our team members are encouraged daily to make a differencefor our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member can reach their full potential. This role will sit at the cutting edge of driving innovation and change for over 200 million Asurion customers.

The Expert Technology Senior Manager is responsible for reinventing the way Asurion Experts work. You will help create internal tools and technology that drives performance and builds community. The Expert Technology Senior Manager will have a deep understanding of both Customer Solutions operations and enterprise technology to deliver the innovation that enables our short-term goals and long-term strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive the design and delivery of a platform, group of products, or product domain from various technology teams for Customer Solutions
• Influence the teams technical and business strategy by making insightful contributions to the teams priorities and approach. Make a significant contribution to strategic planning
• Partner with Operations, Product, and Technology teams to support their build and deliver capabilities and lead development initiatives of high complexity
• Operate autonomously and demonstrate strong decision-making skills in ambiguous situations to drive initiatives forward
• Enable change by understanding business needs and recommending technology solutions
• Craftacompelling technology vision and masterfullydrivealignmentwithinyourteam andacrossthe business
• Ensure our technical and non-technical teams are effectively working together to drive benefit to the business.
• Conductresearch and leveragequantitativedataand qualitative userfeedbackto ensure our solutions meet Expert needs and deliver key metric results
• Develop a deep understanding of data structures and process flows
• Partnerand communicateeffectively with a variety of teamsand stakeholdersin a highly matrixed organization
• Maintain a customer-focused mindset to ensure our work meets the needs of our Experts, external customers, and the business
• Demonstrateextreme ownershipfortheproducts you support andensureusers andstakeholdersreceive the support they need
• Drive a Minimum Viable Product (MVP) test-and-learn approach and push to learn fastand iterate quickly
• Define the right Key Performance Indicators (KPIs) to track and deliver critical objectives and key results; use data, metrics, and feedback to prioritize the team's efforts and measure success
• Effectively lead a team of Technology Managers and Sr Analysts if required

• Experience mentoring technical teams and working in a leadership role
• Build a collaborative, inclusive,fun,and high-performance team culture
• Performs other duties and special projects as assigned

QUALIFICATIONS:

• Bachelors degree and 5 + years of cumulative experience in product management / development, technology / engineering roles, startup operations, scaling business models, or other relevant experiences
• 2+ years of experience specifically building products, preferably in an Agile / Journey Team model and leadingateam through a direct or dotted-line reporting structure
• Effective communication skills and the empathy to clearly connect with a diverse set of stakeholders
• Excellent collaboration and cross functional partnership skills
• Desire to solve complex programs and make proactive decisions in ambiguous situations
• Strong understanding ofmodern technology stacks
• Excellent analytical skills and ability to derive insights from data
• Ability to influence internal colleagues from all business functions
• Previous direct team leadership experience preferred
• Occasional domestic / international travel required

TECHNICAL SKILLS:

• Basic understanding of computer programming principles
• Proficient in Microsoft Office Suite
• Experienced in various systems as required. May include QFiniti, PowerBI, Microsoft Flow, SQL Studio, Twilio Flex