Event Services Supervisor

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal, and operations of technology equipment in a hotel environment, with a focus on delivering unmatched customer service and providing overall positive experiences for our guests/client. Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Essential Functions:

• Supervise non-union, union, and contract labor to ensure all setup and strikes are completed according to Pinnacle Live's standards.
• Ensure AM and PM shifts receive clear communication of daily expectations, and all log information is detailed and complete
• Greet guests/clients before the event and provide clear instructions on how to operate equipment
• Provide continued communication with clients to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client's event
• Ensures all inventory is in good working order and in rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with the client to ensure the success of all events
• Maintain accurate client event information in the Company's billing/event order system
• Review invoice with the client and obtain client's signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized, and up to Company standards
• Perform other duties as assigned.

Education & Experience:

• Two (2) to three (3) years prior experience in the audio-visual and/or hospitality industry.
• Two (2) years of advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong interpersonal skills
• Strong verbal, listening, and written communication skills
• Strong customer focus
• Strong team player orientation

Supervisory Experience: Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, and directing work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.