We are growing! The Senior Intake Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) team. Must use sound judgement to classify and route customer concerns consistently, accurately, and in a timely manner that benefits OneMain and our customers.

In the Role

• Promptly and accurately enter customer concerns in the complaint management system.
• Accurately categorize customer concerns in the complaint management system.
• Promptly and accurately route customer concerns, using the complaint management system, tothe appropriate Customer Care Resolution Group.
• May help identify trends in customer complaints to assist with root cause analysis.
• Process Validation of Debt requests
• Respond to Attorney Requests for Documents with approved templates.
• Entering and processing ad hoc consumer requests as needed.

Requirements

• High School Diploma or GED required.
• Requires strong written, oral, and interpersonal skills.
• Goal and results driven.
• Strong time management skills.
• 1-2 experience in thriving in a production goal-oriented environment.
• 1-2 years' experience in a data entry environment.
• Strong computer knowledge and can work in multiple systems.
• Strong attention to detail.
• Ability to approach a problem analytically.

Location: Evansville, IN