Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys is searching for a world-class Executive Briefing Program professional who will personally manage our Highly Visible Executive Briefing Center and related Executive Hospitality Experiences and Programs.You'll lead our efforts to provide world-class solution briefings to our customers, prospects, and partners.

Success in this role is based on ensuring executives can confidently move forward in their decision-making process, feel appreciated and understood, and be inspired that their business outcomes are more easily reached in partnership with Genesys.This is a critical role on our customer-facing team and facilitates our ability to have meaningful conversations and build better relationships with our customers and prospects.

Key Responsibilities:

• Champion a customer-centric Executive Briefing Center program
• Deliver an annual EBC program aligning with sales objectives
• Establish strategic relationships and cross-functionally collaborate on EBC programs with teams including our own C-Suite, sales, field marketing, customer advocacy, etc.
• Report on executive programs results, ensuring ROI (Return on Investment) is measured with pipeline acceleration, customer penetration, and other metrics
• You will build the EBC brand internally to ensure that the program thrives
• You will be responsible for the successful execution and operation of the Executive Briefing Centers in Menlo Park, pushing for white glove-only experiences, cutting-edge innovation, and quality content management
• You will oversee all elements of hospitality and logistics from food to transportation and ownership of onsite experience and technology

Requirements:

• Bachelor's degree in marketing and hospitality or related field or 8+ years of experience
• Strong program, project, and time management skills - highly organized, detail-focused, results-driven, and accountable with the ability to handle stress and last-minute, urgent requests.
• Solid grasp of the marketing funnel and target strategies to acquire and grow customers
• Excellent cross-functional team player who can excel at both strategy and execution
• Highly driven self-starter who thrives in a dynamic environment
• A creative mind that thrives on ways to inspire and engage customers
• Exceptional communication cross-functionally and at all levels including executives and customers

#LI-Hybrid #LI-Onsite #LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.

Reasonable Accommodations:

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This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.