Job Description:

Your Responsibilities

• The Velocity Specialist - Professional Services role is responsible for assisting clients in meeting their organizational goals and objectives. This role will work both independently, and as part of a multidisciplinary team, and are knowledgeable in the company's solutions, best practice configurations and workflows. This role will support and follow the guidance of more senior team members and as they develop will be expected to contribute to all aspects of client engagements.

Your daily tasks:

• Work closely with project and client teams supporting Professional Services account implementation strategy and service plan development.
• Provide consulting services, such as best practice processes and workflows, and configuration regarding of NextGen solutions to clients in various locations; that can include, but is not limited to, client sites, Nextgen offices, and remotely.
• Conduct and document Discovery for new implementations, used to determine client-specific configurations and workflows.
• Build, configure, maintain, and edit best practice workflows to meet specific client needs.
• Document identified gaps in product functionality using standardized processes.
• Document all client interactions using standardized processes.
• Responsible for Go-Live support and adoption of the company's products; onsite or remotely activate clients new EHR applications with Go-Live support, issue resolution and end-user adoption of the company's products.
• Contribute to service solution development efforts that best address client needs.
• Maintain subject matter expertise to complete assigned work.
• Travel up to 75%. Some weekend work will be required.

Knowledge, Skills, Abilities:

• Knowledge of: working within the software life cycle; client relationships and effective customer service methodologies; healthcare delivery including but not limited to the HITECH and MACRA legislation and related programs and regulations; Develop knowledge of healthcare industry and consulting methodologies. Microsoft Office Suite. General knowledge of NextGen Solutions differentiating nuances of markets & specialties preferred.
• Skill in: customer focus with effective communication & interpersonal skills; collaboration; problem solving, conflict resolution; project management; presentation; organizational and time management skills.
• Ability to: Prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. Establish and maintain effective working relationships through collaboration and respect.

Requirements:

• Experience working with healthcare-oriented clients and projects.
• NextGen NCP Certification within 6 months of employment.
• Alternate assessments or certifications for roles that do not have NCP alignment
• Maintain and renew certification.

Preferred:

• 1+ years' working in consulting and/or supporting a professional services organization.
• 1+ years' direct implementation experience with ambulatory health information systems.

Education:

• Bachelor's Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline.
• Complete continuing education programs and additional training related to this role as required by manager.
• Or any combination of education and experience which would provide the required qualifications for the position.

About NextGen

Our Vision

• Better healthcare outcomes

Our Mission

• Advancing ambulatory care with innovations for healthier communities

Our Culture

• We work together to innovate and grow for our clients. We live our values because in our world, "what" you achieve is second on to "how" you achieve it.

Our commitment

• Our solutions help empower patients to take control of their health to improve outcomes and increase loyalty. We enable clinicians to be more productive and engaged. We are devoted to driving predictable financial outcomes and ensuring frictionless interoperability to promote more seamless information exchanges. By providing insights to identify gaps and manage risks, we strive to better coordinate care.

We are NextGen Healthcare

Our 2,100 employees across the globe work together to empower the transformation of ambulatory care. By promoting healthier populations, driving integrated, collaborative care and addressing our clients' challenges of today, we're proudly helping practices of all sizes deliver the healthcare of tomorrow.

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.